We would happily recommend them for anything. Their attitude is to do it right and to do the right thing. Others are always selling. 101 Mobility is trying to solve the problem. There is a difference!!
August 16, 2018
The no pressure sales approach was critical in my selection 101 Mobility. Once i made my selection , the company did not look for a down payment. It just scheduled installation taking into account my need time frame.
They arrived timely and worked quickly and cleanly.
The principal of 101 Mobility took as much time as i need to learn how to operate the stair chair taking the time to repeat the usage instructions and maintenance instructions. Finally i was provided with all written instructions & warranty papers without having to ask.
All - in - all it was a pleasant transaction.
Sales attitude was prompt, measurements were made by salesperson at job site, options were suggested upon consideration of needs. Terms and conditions were explained with job estimate and modifications were also suggested. Installation was done expertly and timely. My mom has a safe passage. Happy all around.
Susan A Lampach, Realtor
Cell # [PHONE NUMBER REMOVED]
Coldwell Banker Residential Brokerage
My husband had Hip revision surgery due to a fractured femur and was only allowed to put 10% of his weight on his surgery leg. In order to come home from rehab he needed to be able to go up and down the 5 stairs into our house. I called 101 mobility looking for a ramp or stair lift rental. They came over that same day and we decided that the stair lift would be perfect for our situation. The following Monday they were there right on time and installed it in the garage. When my husband came home it was a perfect way for him to get into the house. He loves it! We have been using it for over a month now and I am so grateful for 101Mobility for their quick response. Thank you 101 Mobility!
We called Don Belcher, ,Mobility Consultant to set up an appointment, he arrived on time and thoroughly explained our options and how the machine worked. We chose to rent with the option to purchase at a later date. We like that the company is local and that they are reliable.
The machine was installed and explained in detail.
John was super friendly and helpful when I called from out of state for a scooter for my step-father. He listened to what I was looking for and offered great suggestions based on my needs. My parents visited the store before we made our purchase and they were provided the same great service. Can not recommend John and his team at 101 Mobility enough!!
You have a good product but talking with your staff member Mr. Don Belcher was a huge help. Mr. Belcher provided me with insights and knowledge that went beyond the product familiarization and demonstrated his commitment to the customer and a quality experience.
The quality of the platform and ramp is very good and is so far working very well for us. Don Belcher and John the owner and installer were very helpful in providing a solution for our needs and very professional in their approach.
To start, John is the best. He explained everything to us at the consultation as well as the installation. We asked questions as he worked and it did not bother him. He also gave us “what if” scenarios and solutions.
The stairlift is great for our mother. She does not make a fuss about it, but my sister and I love it! It sustains our mother’s quality of life and gives us piece of mind knowing that mom does not have to struggle going up and down the stairs! Thanks John
I would certainly call on John and his business again and definitely refer him to others. His empathy and understanding was welcomed and appreciated during our tragic time.
He and his son personally did the installation promptly compared to others’ 2 week turn around.
He is a Godsend
Thank you John
101 mobility treated our family with kindness and respect. They were able to satisfy our rush for a ramp in a couple of days. I will recommend 101 mobility to everyone I know.
The ramp was the perfect size and very strong so thanks again for making our tough situation a lot better
Outstanding personalized, compassionate service from John Michielini and everyone we had contact with! The staff took the time to answer my questions in detail as well as promptly scheduling necessary appointments for services that they provide.I highly recommend this company!
Customer service is top of the line!
They were EXTREMELY patient and kind. We had John at my parents house three times before actually buying the unit we needed/wanted. While the house was under construction for a bathroom remodel they were VERY accommodating and patient as we postponed install. Overall I would recommend them just on that alone, however the install went smoothly and the unit is as we needed. Overall I would recommend anyone looking to do business with them just to do it. You will definitely not be disappointed.
Quality equipment, prompt delivery and installation, wonderful customer service. I have not only used John and 101 mobility for my own family needs, I also refer them to my clients and receive excellent feedback.
The chairlift was installed within 3 days from contacting 101 Mobility. Everyone from the sales dept. and installation were very professional and courteous. Chairlift works great and my mother is very happy now that she has access to all floors of the house
John, our representative, was very professional and knowledgeable about the products and functionality of the equipment. He was very quick to respond to questions and very helpful with suggesting certain products for specific uses.
Professional, prompt, courteous! The stair lift makes our home basically a ranch now. Can not say enough good from first call to installation of the unit...the next day! Would and have already recommended 101 Mobility. A++++ all around.
I met with three other local companies for a wheelchair ramp for Mom, but John was the best. Some of the other companies never even returned my calls. He came to give our estimate the same day I called and he was very understanding. The ramp was up within a week ! Thanks John !
This stairlift has made my life so much better. I am able to get upstairs to my own bed, to shower, and to do all the necessary things on the second floor of my home. Your service was exemplary right from Don’s visit to explain the functions of the lift to Andrew’s installation and patient demonstration. I couldn’t be happier!
From the receptionist to the sales person Don and onto the installer Andrew, the whole experience was easy and enjoyable and we couldn't be happier. Don wasn't a pushy salesman. He knew which chair would work best for my mother as soon as we walked in and it was actually the least expensive model they carry, He was knowledgeable about the chair lift and very personable. The installer, Andrew, was very professional and installed the unit within an hour and a half. He was very patient with my mother and showed everything she needed to know about her new chair. We are very pleased with 101 Mobility and I have already recommended them to everybody I have talked to.
Dont know anything about mechanics of the lift other than it works but all dealings with your service people A+ from first inquiry call to salesman to tech installer. Prompt, efficient, pleasant.
It is ok to share my comment, not my name please.
I like the fact that the material was delivered directly to me by the staff of 101. They were very professional and followed through within unexpected timing. Thank you for you service. Mike from Sotac Inc.
John and Andrew did a great job with our chair lift. They were able to keep us operational while they secured the parts necessary to repair the lift permanently.
My sincere thanks for a job well done,
[FIRST NAME REMOVED]
Joseph A. [LAST NAME REMOVED]
St. Mary R. C. Church
20 Harrison Ave.
East Islip, NY 11730
[PHONE NUMBER REMOVED] x 102
[PHONE NUMBER REMOVED] (fax)
[EMAIL ADDRESS REMOVED]
i was very pleased with the professional way the installation was handled. the installer,
Andrew, was very knowledgable and was able to answer all my questions to my satisfaction.
Before the installation, john michielini was very acessable whenever i had a question
about the fees f o r the stairlift rental, which, by the way, were more reasonable than
the competition. The fact that the bruno stairlift is made in the U.S.A. was
also a selling point. All in all I was very pleased with both the product and the service.
Don was instrumental for the purchase. Very patient, professional, explained the product in detail. The installer, Andrew likewise did an excellent job. Lift seat works well and it avoids a lot of wear and tear in not using the stairs. Product does what we expected.
This company really knows what customer service is all about. From my first contact to installation was 3 days. I needed the stair lift on short notice and they went out of their way to make sure they expedited the installation.
Every one I dealt with from the salesman, to the installer to the owner were all very professional and customer oriented.
I definitely highly recommend this company.
I wanted a device (wheelchair lifter) that I had spoken to John Michielini at 101 Mobility about over 3 years ago. Although 101 no longer carries this item, John was able to locate one for me. He also came to my home to train both my husband and daughter on using it. He still keeps in touch to be certain everything is running smoothly.
I would not hesitate to recommend John and 101 Mobility to anyone.
After contacting numerous companies requesting service for a used chair lift purchased ended without success. I called 101 Mobility and within 2 days a service team visited my home. After consulting with 101 Mobility, it turned out that I made a bad decision when I purchased the used unit. I made the best decision when I contracted 101 Mobility and installed a new vertical platform lift at my residence. 101 Mobility exhibit a professional approach to doing business.
101 Mobility to me means integrity, honesty and commitment. I was truly amazed when I met the staff at 101 Mobility located at 55 Central Ave., Farmingdale, NY. What I liked the most about this company was their lack of a high pressure sales pitch that I experienced with other firms. The priority of other companies seemed to only be to have a signed contract. When the sales representative Don Belcher, from 101 Mobility arrived at my home, he was genuinely concerned to help us make the best decision. He was absolutely compassionate, kind and a great salesperson. He offered alternative suggestions, taking his time to educate us on the product and choices we could make.
Most homes require a straight rail system however due to the width and configuration of our stairs we needed a customized unit. Sales representatives from several companies indicated that a unit could not be installed due to width constraints. A few said it was doable however there would be a minimum three month wait. 101 Mobility was not only able to complete the project but did it in less than a third of the time quoted by other business.
When we decided to move ahead with 101 Mobility, the owner, John Michielini came to take the required measurements. I liked him immediately as he was very concerned to insure a successful end to this project. John did not ask for a down payment until the engineering staff evaluated his projections and indicated it was possible. Both the sales representative Don and the owner John from 101 Mobility invested quite a bit of time in this undertaking without seeking payment until they knew the job could proceed. All other companies requested payment up front. On the day of the install, John was on-site with his team to make sure the unit was installed properly. The installers were efficient, polite and very considerate. Don Belcher the sales representative followed up with a very sweet and sincere thank you card after the job was completed. I so recommend this company to anyone who needs to install a stair lift in their home and I am happy to be a reference for this company. – [NAME REMOVED]
The ramp is exactly what was described to us. The installation timing was accurate. The representative who came out to give the estimate was prompt, courteous, professional and knowledgeable.
We would definitely recommend 101 Mobility.
I rented a Liko mobile patient lift from 101 Mobility. I visited the showroom so I could see the lift to make sure it was what I needed. I was instructed in it use and found it to be perfect for my needs.
I was assisted by Chelsea with the instructions for the use of the lift and the patient sling.
Chelsea completed the paperwork for the rental and made arrangements for the lift to be delivered to my house. The entire process was completed in a very timely manner.
The delivery men were very professional and treated me with the utmost respect.
They have a wide variety of quality products for sale and rent.
I felt very comfortable dealing with 101 mobility. I would recommend their services to anyone who needs to provide for someone with limited physical mobility.
Robert [LAST NAME REMOVED]
I am very impressed with the immediate customer support and dependability of this company . Same day service for repair is an incredible and valuable piece that supplements the reliability that this company is able to offer !
My wife and I would like to thank you and 101 Mobility for your excellent service and product at a very competitive price. We are both very happy with the end result. Please extend my thanks as well to the two fine young men who performed the installation today.