We would happily recommend them for anything. Their attitude is to do it right and to do the right thing. Others are always selling. 101 Mobility is trying to solve the problem. There is a difference!!
April 23, 2018
Customer service is top of the line!
They were EXTREMELY patient and kind. We had John at my parents house three times before actually buying the unit we needed/wanted. While the house was under construction for a bathroom remodel they were VERY accommodating and patient as we postponed install. Overall I would recommend them just on that alone, however the install went smoothly and the unit is as we needed. Overall I would recommend anyone looking to do business with them just to do it. You will definitely not be disappointed.
Quality equipment, prompt delivery and installation, wonderful customer service. I have not only used John and 101 mobility for my own family needs, I also refer them to my clients and receive excellent feedback.
The chairlift was installed within 3 days from contacting 101 Mobility. Everyone from the sales dept. and installation were very professional and courteous. Chairlift works great and my mother is very happy now that she has access to all floors of the house
John, our representative, was very professional and knowledgeable about the products and functionality of the equipment. He was very quick to respond to questions and very helpful with suggesting certain products for specific uses.
Professional, prompt, courteous! The stair lift makes our home basically a ranch now. Can not say enough good from first call to installation of the unit...the next day! Would and have already recommended 101 Mobility. A++++ all around.
I met with three other local companies for a wheelchair ramp for Mom, but John was the best. Some of the other companies never even returned my calls. He came to give our estimate the same day I called and he was very understanding. The ramp was up within a week ! Thanks John !
This stairlift has made my life so much better. I am able to get upstairs to my own bed, to shower, and to do all the necessary things on the second floor of my home. Your service was exemplary right from Don’s visit to explain the functions of the lift to Andrew’s installation and patient demonstration. I couldn’t be happier!
From the receptionist to the sales person Don and onto the installer Andrew, the whole experience was easy and enjoyable and we couldn't be happier. Don wasn't a pushy salesman. He knew which chair would work best for my mother as soon as we walked in and it was actually the least expensive model they carry, He was knowledgeable about the chair lift and very personable. The installer, Andrew, was very professional and installed the unit within an hour and a half. He was very patient with my mother and showed everything she needed to know about her new chair. We are very pleased with 101 Mobility and I have already recommended them to everybody I have talked to.
Dont know anything about mechanics of the lift other than it works but all dealings with your service people A+ from first inquiry call to salesman to tech installer. Prompt, efficient, pleasant.
It is ok to share my comment, not my name please.
I like the fact that the material was delivered directly to me by the staff of 101. They were very professional and followed through within unexpected timing. Thank you for you service. Mike from Sotac Inc.
John and Andrew did a great job with our chair lift. They were able to keep us operational while they secured the parts necessary to repair the lift permanently.
My sincere thanks for a job well done,
[FIRST NAME REMOVED]
Joseph A. [LAST NAME REMOVED]
St. Mary R. C. Church
20 Harrison Ave.
East Islip, NY 11730
[PHONE NUMBER REMOVED] x 102
[PHONE NUMBER REMOVED] (fax)
[EMAIL ADDRESS REMOVED]
i was very pleased with the professional way the installation was handled. the installer,
Andrew, was very knowledgable and was able to answer all my questions to my satisfaction.
Before the installation, john michielini was very acessable whenever i had a question
about the fees f o r the stairlift rental, which, by the way, were more reasonable than
the competition. The fact that the bruno stairlift is made in the U.S.A. was
also a selling point. All in all I was very pleased with both the product and the service.
Don was instrumental for the purchase. Very patient, professional, explained the product in detail. The installer, Andrew likewise did an excellent job. Lift seat works well and it avoids a lot of wear and tear in not using the stairs. Product does what we expected.
This company really knows what customer service is all about. From my first contact to installation was 3 days. I needed the stair lift on short notice and they went out of their way to make sure they expedited the installation.
Every one I dealt with from the salesman, to the installer to the owner were all very professional and customer oriented.
I definitely highly recommend this company.
I wanted a device (wheelchair lifter) that I had spoken to John Michielini at 101 Mobility about over 3 years ago. Although 101 no longer carries this item, John was able to locate one for me. He also came to my home to train both my husband and daughter on using it. He still keeps in touch to be certain everything is running smoothly.
I would not hesitate to recommend John and 101 Mobility to anyone.
After contacting numerous companies requesting service for a used chair lift purchased ended without success. I called 101 Mobility and within 2 days a service team visited my home. After consulting with 101 Mobility, it turned out that I made a bad decision when I purchased the used unit. I made the best decision when I contracted 101 Mobility and installed a new vertical platform lift at my residence. 101 Mobility exhibit a professional approach to doing business.
101 Mobility to me means integrity, honesty and commitment. I was truly amazed when I met the staff at 101 Mobility located at 55 Central Ave., Farmingdale, NY. What I liked the most about this company was their lack of a high pressure sales pitch that I experienced with other firms. The priority of other companies seemed to only be to have a signed contract. When the sales representative Don Belcher, from 101 Mobility arrived at my home, he was genuinely concerned to help us make the best decision. He was absolutely compassionate, kind and a great salesperson. He offered alternative suggestions, taking his time to educate us on the product and choices we could make.
Most homes require a straight rail system however due to the width and configuration of our stairs we needed a customized unit. Sales representatives from several companies indicated that a unit could not be installed due to width constraints. A few said it was doable however there would be a minimum three month wait. 101 Mobility was not only able to complete the project but did it in less than a third of the time quoted by other business.
When we decided to move ahead with 101 Mobility, the owner, John Michielini came to take the required measurements. I liked him immediately as he was very concerned to insure a successful end to this project. John did not ask for a down payment until the engineering staff evaluated his projections and indicated it was possible. Both the sales representative Don and the owner John from 101 Mobility invested quite a bit of time in this undertaking without seeking payment until they knew the job could proceed. All other companies requested payment up front. On the day of the install, John was on-site with his team to make sure the unit was installed properly. The installers were efficient, polite and very considerate. Don Belcher the sales representative followed up with a very sweet and sincere thank you card after the job was completed. I so recommend this company to anyone who needs to install a stair lift in their home and I am happy to be a reference for this company. – [NAME REMOVED]
The ramp is exactly what was described to us. The installation timing was accurate. The representative who came out to give the estimate was prompt, courteous, professional and knowledgeable.
We would definitely recommend 101 Mobility.
I rented a Liko mobile patient lift from 101 Mobility. I visited the showroom so I could see the lift to make sure it was what I needed. I was instructed in it use and found it to be perfect for my needs.
I was assisted by Chelsea with the instructions for the use of the lift and the patient sling.
Chelsea completed the paperwork for the rental and made arrangements for the lift to be delivered to my house. The entire process was completed in a very timely manner.
The delivery men were very professional and treated me with the utmost respect.
They have a wide variety of quality products for sale and rent.
I felt very comfortable dealing with 101 mobility. I would recommend their services to anyone who needs to provide for someone with limited physical mobility.
Robert [LAST NAME REMOVED]
I am very impressed with the immediate customer support and dependability of this company . Same day service for repair is an incredible and valuable piece that supplements the reliability that this company is able to offer !
The finished product is professionally installed and look great!
The installers did not rush but put in an effort to see that everything was secure. They showed confidence in their ability and were satisfied with their product. They left me with confidence because of this. I certainly would recommend this company to anyone who inquires!
Excellent customer service, very helpful with the entire process. product was delivered in a timely fashion and with no complications. A pleasure to have such a critical need be met with such understanding and compassion.
Everyone I dealt with at 101 Mobility listened to me and did what they could to fill my needs. They were all polite, no strong arming, and completed the job efficiently and swiftly. The chair I chose was basic and I was treated like a million dollar customer.
The Bruno chair has changed my life. My independence was waning and now I have it back. I have recommended them already to friends. Thank you all.
I chose the product before choosing your company. I had another estimate for the same product from another company. After conversations with both, I had a gut feeling that John and his associates were better for me even though the other comapny's bid was less. I was not disappointed. John and his crew did a great job and my Wife is more than pleased with her new mode of transportation.
Ramp installed in my garage was a life saver. Called 101 Mobility on a Monday and the unit was installed the next day, hours before I got home from the hospital. Would certainly recommend 101 Mobility to anyone in need of their service.
The Bruno Elite chair works very nicely and makes moving between floors much easier for us. The entire staff from Chelsea and John to Don, the salesman, to the men who did the install were very considerate and did fine work.
Knowing that service is available from practically one town away gives us a sense of security in choosing 101 Mobility and the Bruno Elite Chair.
the young lady was very helpful telling me about the portable ramp and demonstrating it for me. She even let me practice with it. She even took the ramp apart for me so I can fit it in the car for me. I was glad there was an option to rent the ramp too. Would definitely recommend your company.
Your dedication to the customer and your promise to deliver a high quality product in a timely manner. Your customer service is has no equal. You honesty and integrity is something that has no equal in your industry. Everyone in your company are professionals and compassionate. Because of you unsurpassed dedication you made my mother's 100% easier.
The [LAST NAME REMOVED] Family
My 94 yo, recently widowed mother-in-law has two old Bruno chair lifts sold by another company. A tech for the other company (to remain nameless) rendered one of the lifts inoperable at the time of a service call, and claimed that an expensive replacement charger was needed. By the way, they greatly over-charged for replacement batteries in addition to the very expensive service call. Not trusting that company, I called 101 Mobility. What a difference! From the friendly, helpful voice at first contact to a couple of conversations with John, I felt confident that Mom would receive good service. Indeed, John himself came to fix the units, and had to do a lot of problem solving to resolve the issue. In the end, the non-functioning chair had been wired backwards, and had the wrong size fuse installed deep inside the guts where a consumer wouldn't find it! John was friendly, and deeply respectful to Mom and me. If you're looking for a knowledgeable, fair company to provide services for the mobility impaired, look no further! I can recommend 101 Mobility of Long Island enthusiastically, and without reservation of any kind.
Dr. [FIRST NAME REMOVED] Karkheck
Everything! First visit to scope out the house and determine needs and viability. Then pricing was fair. Also tax off because of prescription. Installation was done well and lastly it is working fine and a huge help! Have already recommend to staff at hospital for special surgery!
The salesman Don Belcher was excellent. He listened to all of our concerns and addressed all of my questions. He went out of his way to see that everything was taken care of properly. The ramp was everything we wanted and we are very happy with it. I would definitely recommend them to family and friends.
We had a tenant with a child in a wheelchair and had to relocate them to a better apartment in another building. John Michielini came to site to take measurements and see what was involved to move our existing ramp to the new site and fabricate a new set of stairs because of the grade difference. The work was performed professionally and according to our agreed schedule. Very happy with the quality and scheduling. It was a situation where we had to schedule the tenant move with 101"s work and all went perfectly.
Thanks to John and his crew.
Tommy [LAST NAME REMOVED]
Director of Field Operations
My sales person, Don (I believe), was one of the most customer focused and pleasant engagements I have had with medical services teams. Very considerate and was looking for most effective solution while keeping costs in line with usage. A true pro.
The entire staff were very professional and sensitive to our needs. They provided good service and willness to complete the job in a very speedy manner . It was installed well and it appears it will provide the assistance my family needs to venture outside the home setting .I thank the entire company.
My wife and I would like to thank you and 101 Mobility for your excellent service and product at a very competitive price. We are both very happy with the end result. Please extend my thanks as well to the two fine young men who performed the installation today.